Reference

What You Agree To When You Use surgavip88

These terms set out how your account works, what we expect from you, and what you can expect from us — including how your data is handled and how payments through DANA, OVO, and GoPay are processed.

Account TermsData & PrivacyDANA, OVO, GoPay PolicyJurisdiction NoticeAccount Security
surgavip88 What You Agree To When You Use surgavip88
ACCOUNT SECURITY POLICY

How We Protect Your Data and Account

Account security and data handling are built into how surgavip88 operates, not added as an afterthought. Your login credentials are encrypted, and any OTP sent to your registered number is single-use and expires within a short window. We do not store your DANA, OVO, or GoPay wallet details on our side — payment confirmation happens directly within each wallet app using your own PIN. If you need to update your contact details or request that we delete non-essential account data, you can do this through the account settings page or by contacting support.

Login & OTP Protection

Every account login can trigger an OTP to your registered mobile number. Single-use codes expire quickly, so only you can confirm access — even if someone else knows your password.

Wallet Data Handling

We never store your DANA, OVO, or GoPay PIN or wallet credentials. All wallet authentication stays within the wallet app itself, keeping your payment data in your hands.

Data Retention & Deletion

Account data is kept only as long as required for your account to function and to meet record-keeping obligations. You can request deletion of non-essential data through account settings or live chat.

Policy Change Notification

When our legal terms change materially, we contact you through your registered account details before the change takes effect. You stay informed before anything shifts in how your account works.

LEGAL CONTACT PATHS

How to Reach Us on Legal or Account Matters

Team online

Live Chat Support

Reach our Indonesia support team directly through the live chat in your account dashboard. Available around the clock for account queries, legal questions and wallet verification issues.

Email for Formal Requests

For written legal requests — data access, account closure, policy clarification — contact us by email through the address listed in your account settings. We respond within a reasonable period.

Account Help Centre

The help centre inside your account covers common legal and policy questions, including how to request a copy of your data or update your registered contact details for DANA, OVO, or GoPay.

Common Questions About Our Legal Terms

These are the questions we hear most often about account terms, data rights, and how our policies apply to you as a user in Indonesia.

Yes. These terms apply to any account activity you initiate. Whether access is permitted in your specific region depends on local law — check your local regulations to confirm eligibility.

You can request your account data at any time through live chat or via the email address in your account settings. We will respond within a reasonable timeframe and provide what we hold.

We do not store your wallet PIN or credentials. When you deposit or withdraw via DANA, OVO, or GoPay, authentication happens entirely inside your wallet app. We only receive confirmation that the transfer cleared.

On account closure, non-essential data is deleted. Data required for record-keeping purposes — such as transaction history — is retained only as long as legally necessary, then removed from active systems.

We notify you through your registered contact details before any material change takes effect. Continuing to use your account after that notice means you accept the updated terms as they stand.

Use the email address listed in your account settings for formal written requests. Live chat handles day-to-day account queries; for legal or data-related requests, email gives you a written record of the exchange.